Our Email Services were down and intermittently available while our hosting provider recovered from a coordinated malware attack on Nov 16, 2020 at 11:29 p.m. to Nov 27, 2020 at 1:12 p.m. EST.
Most Client Websites were down and intermittently available while we recovered from downtime by migrating each domain to our new redundant authoritative name servers on Nov 17, 2020 at 12:23 a.m. to Nov 27, 2020 at 3:33 p.m. EST.
Our Legacy Client Websites were down and intermittently available while our hosting provider recovered from a coordinated malware attack on Nov 17, 2020 at 12:23 a.m. to Nov 30, 2020 at 9:49 a.m. EST.
Past updates:
UPDATE (Sun, Nov 29, 1:51 p.m. EST): Our hosting provider is now actively recovering our Email and Legacy Client Website services. Please note during this time services will be up and down without warning.
UPDATE (Fri, Nov 27, 5:15 p.m. EST): Client Websites are expected to be online as we have completed migrating each domain to our new redundant Domain Name Servers. We are verifying each website has been fully recovered; a post-mortem will be made available when possible. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. Next update by Mon, Nov 30, 10:30 a.m. EST, or as events warrant.
UPDATE (Fri, Nov 27, 8:14 a.m. EST): Client Websites are expected to be online within approximately 16 hours, as we complete migrating each domain to our new redundant Domain Name Servers. As our email services have remained unavailable to us, we are beginning to recreate all client email accounts on our new hosting provider, and adding redundancy following recovery. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by Fri, Nov 27, 3:30 p.m. EST, or as events warrant.
UPDATE (Wed, Nov 25, 10:26 a.m. EST): Client Websites are expected to be online within 53 hours, as we complete migrating each domain to our new redundant Domain Name Servers. Legacy Client Websites remain unavailable to us at this time. As our email services have remained unavailable to us, we are beginning to recreate all client email accounts on our new hosting provider, and adding redundancy following recovery. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by Wed, Nov 25, 3:00 p.m. EST, or as events warrant.
UPDATE (Tue, Nov 24, 5:10 p.m. EST): Client Websites are expected to be online within 72 hours, as we complete migrating each domain to our new redundant Domain Name Servers. Legacy Client Websites remain unavailable to us at this time. As our email services have remained unavailable to us, we are beginning to recreate all client email accounts on our new hosting provider, and adding redundancy following recovery. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by Wed, Nov 25, 10:00 a.m. EST, or as events warrant.
UPDATE (Tue, Nov 24, 9:54 a.m. EST): Client websites are being progressively brought online as we migrate each domain to our new redundant Domain Name Servers (taking 24–48 hours to be visible). As our email services have remained unavailable to us, we are beginning to recreate all client email accounts on our new hosting provider, and adding redundancy following recovery. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by Tue, Nov 24, 5:00 p.m. EST, or as events warrant.
UPDATE (Mon, Nov 23, 10:29 a.m. EST): Client websites are being progressively brought online as we migrate each domain to our new redundant Domain Name Servers (taking 24–48 hours to be visible). As our email services have remained unavailable to us on Mon, Nov 23, we are beginning to recreate all client email accounts on our new hosting provider, and adding redundancy following recovery. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by Tue, Nov 24, 10:00 a.m. EST, or as events warrant.
UPDATE (Sun, Nov 22, 3:01 p.m. EST): Client websites are being progressively brought online as we migrate each domain to our new redundant Domain Name Servers (taking 24–48 hours to be visible). If our email services remain unavailable to us on Mon, Nov 23, we will be recreating all client email accounts on our new hosting provider, and adding redundancy following recovery. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. Next update by 10:00 a.m. EST, or as events warrant.
UPDATE (Sat, Nov 21, 7:59 p.m. EST): Client websites are being progressively brought online as we migrate each domain to our new redundant Domain Name Servers (taking 24–48 hours to be visible). If our email services remain unavailable to us on Mon, Nov 23, we will be recreating all client email accounts on our new hosting provider, and adding redundancy following recovery. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. Next update by 3:00 PM EST, or as events warrant.
UPDATE (Sat, Nov 21, 2:58 PM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable, we are moving clients to our new redundant DNS and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by 8:00 PM EST, or as events warrant.
UPDATE (Fri, Nov 20, 3:27 PM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable, we are moving clients to redundant Domain Name Servers and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by 3:00 PM EST, or as events warrant.
UPDATE (Fri, Nov 20, 10:09 AM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable, we are moving clients to our recreated DNS Name Servers and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by 3:00 PM EST, or as events warrant.
UPDATE (Thu, Nov 19, 8:06 PM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable, we are continuing to recreate our DNS Name Servers and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Please do not hesitate to call us (1-844-541-4212) or contact us with any questions. Next update by 10:00 AM EST, or as events warrant.
UPDATE (Thu, Nov 19, 2:59 PM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable, we are currently recreating our DNS Name Servers and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Please do not hesitate to call us (1-844-541-4212) or contact us with any questions. Next update by 8:00 PM EST, or as events warrant.
UPDATE (Thu, Nov 19, 9:55 AM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable, we are currently recreating our DNS Name Servers and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. We expect to have most client websites up by Saturday, November 21. An estimated time of recovery will be made available when possible. Please do not hesitate to call us (1-844-541-4212) or contact us with any questions. Next update by 3:00 PM EST, or as events warrant.
UPDATE (Wed, Nov 18, 7:50 PM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable, we are currently recreating our DNS Name Servers and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. We expect to have most client websites up by Saturday, November 21. An estimated time of recovery will be made available when possible. Please do not hesitate to call us (1-844-541-4212) or contact us with any questions. Next update by 10:00 AM EST, or as events warrant.
UPDATE (Wed, Nov 18, 3:10 PM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable Wednesday, we are recreating our DNS Name Servers and beginning to recreate Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. We expect to have most client websites up by Saturday, November 21. An estimated time of recovery will be made available when possible. Please do not hesitate to contact us with any questions. Next update by 8:00 PM EST, or as events warrant.
UPDATE (Wed, Nov 18, 10:23 AM EST): Email services and some client websites are down while our hosting provider is recovering from a coordinated malware attack. As services remain unavailable Wednesday, we are beginning to recreate our DNS Name Servers and Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Please do not hesitate to contact us with any questions. Next update by 3:00 PM EST, or as events warrant.
UPDATE (Tue, Nov 17, 8:47 PM EST): We have recovered our internal email system. Tickets submitted by email to Billing and Support will be responded to soon as possible. Client websites and email services remain down at this time while our hosting provider is recovering from a coordinated malware attack. If services remain unavailable Wednesday, we will begin recreating our DNS Name Servers and Client Email Accounts on our new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by 10:00 AM EST, or as events warrant.
UPDATE (Tue, Nov 17, 6:29 PM EST): Our hosting provider remains down while recovering from an attack, to ensure the safety and security of data. We are working to recreate and relocate our services to a new hosting provider quickly and safely as possible. Some services will remain down until our current provider has recovered. Thank you very much for your patience, we apologize for the stress and difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by 8:00 PM EST, or as events warrant.
UPDATE (Tue, Nov 17, 1:37 PM EST): Out of an abundance of caution to ensure the safety and security of data during and to recover from an attack, our hosting provider has taken their entire system down. We are working to recreate/relocate our services to a new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. An estimated time of recovery will be made available when possible. Next update by 6:00 PM EST, or as events warrant.
UPDATE (Tue, Nov 17, 11:31 AM EST): We are working to recreate/relocate our services to a new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. Technical details will be made available when possible. Next update by 5:00 PM EST, or as events warrant.
UPDATE (Tue, Nov 17, 4:11 AM EST): Due to ongoing downtime at our hosting provider, we are preparing to recreate/relocate our services to a new hosting provider. Thank you very much for your patience, we apologize for the difficulties this downtime has caused. Next update by 9:00 AM EST, or as events warrant.